Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Videoslots Casino Review.
My login in videoslots.com macur666/January 9, I made a deposit with Mastercard in the amount of 270 euros.but I can not withdraw my winning(620 euro) in any way.bank account I have not.Mastercard my card is listed in the withdrawal of funds and I do not see any warning that it is not possible to withdraw,so I have no fear brought with her deposits.I also make deposits using a variety of. Read our Videoslots Casino Review. Player's Complaint. Where you should only be able to make deposits up to 5000SEK / a week, video slots have instead let me undo my withdrawal via a 'undo withdrawal' button. This has resulted in a loss and deposit of SEK 78,000 more than the Swedish Gaming Act allows. At Videoslots.com, you have one free withdrawal per day with no fee. You can, of course, withdraw more frequent if you would like to. Those withdrawals after the free first one will then come with a charge of € 2.5. We also reserve the right if there is no, or minimal turnover, since the time of the last deposit we might charge a fee of 3.9%.
Player's Complaint
Hi i did 3 withdrawals on
23/02/21 07:31:07 GMT Approved Citadel -5000
23/02/21 06:07:05 GMT Approved Citadel -800
23/02/21 03:45:56 GMT Approved Citadel -4000
I got two of them, one for 4000 and the other for 800, my 5000 cashout has not come in yet.
I get sorry excuses by live chat saying they are sorry only nobody does anything no emails being sent to me saying they are looking into this.
I been through this about a year ago when i cashed out three times before and my 10k got held back for nearly a month and a half.
i don't think this casino is being fair and they should mention only two withdrawals are allowed otherwise you have to wait a month and a half to get your last one and also send bank documents(which i did).
This is a scam to the max as they are collecting interest on my cash out funds.
8 Responses
Hi evonownz - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of March let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG
thank you i understand sounds ridiculous it's just i been through this with them its not the first time thats why i am complaining so quick last time it took a month and 10 days!!!
Also to add i just received an email from CItadel(videoslots payment processor) and they have advised me that the payment didnt go through and to contact videoslots for the return of my funds.
so i contact videoslots and now they are asking me to verify funds wealth declaration.
which no one asked me to do prior to them saying my withdrawal was on the way.
this site just keeps scamming more and more
I been in and out of chat every single day, there payment processor has told me already they have my money(video slots) and it didn't go through because of WITHDRAWAL limits.this the email i got:Hello,Thank you for contacting us, we see that the transaction 1555*** was not processed as you have exceeded your daily limits. Please be advised that your daily rolling limit is $5000 CAD. Please contact the merchant directly for the transaction and ensure to only process one withdrawal for the amount of $5000 CAD.Regards,[EDIT]Citadel Commerce Supportnow i been showing this to video slots and they are just ignoring me telling me to wait?wait for what their bank says video slots has my money!!!!!!!!!
Videoslots Withdrawal Problems
help me the pogg these guys are [EDIT] and using every excuse not to pay me.... what im taking out is 1% OF WHAT I PUT IIN!
Hi evonownz,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi evonownz,
I'm following-up on the above?
Thanks,
ThePOGG
Hi evonownz,
If we haven't heard from you by Friday the 9th of April I'll assume you no longer need our assistance and close this complaint.
Thanks,
22bet Withdrawal Time
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Videoslots
- Fastest Reported Time:1 min
- Deposit Methods:Neosurf, Trustly, Skrill, Direct Bank Transfer, Instant Bank, Siru Mobile, Swish, Euteller, Zimpler, Interac, Flexepin, Voucher, Bank Wire Transfer, Klarna, EcoPayz, MasterCard, Neteller, Paysafe Card, Visa, Entropay
- Withdrawal Methods:Visa, Skrill, MasterCard, EcoPayz, Trustly, instaDebit, Bank Wire Transfer, Neteller
- Minimum deposit:£10
- Maximum Withdrawal:(per transcaction)£10,000
- Payout times:E-wallet: 0 – 1 hours, Debit cards: 0 – 1 hours, Bank transfer: 0 -24 hours
- Minimum Withdrawal:£20
- Fees:1 free withdrawal per day
- Cashout on Weekends:Yes
- Cancel Withdrawal:Yes, within 5 hours
- Manual Flushing:Yes
- Play without account:No
Interesting articles for you:
Making a deposit or withdrawal at VideoSlots is involves a simple yet specific process. It is important for you to get to know this process because if you skip a step or fail to complete the requirements, that might compromise your money. After all, if you played long and hard to accumulate your winnings, you do not want to compromise that.
What you need to know when withdrawing at VideoSlots
After your winning has accumulated, you probably would want to withdraw them already. The minimum withdrawal is £20.00 while the maximum is £10,000. You have one free withdrawal each day. If you make more than one withdrawal, you will have to pay a fee of £2.5.
***********************************
Below is part of Videoslots T&C. Read full version here.)
- 11 Welcome Spins at first deposit
- You will receive 11 welcome spins in a random game upon first deposit.
- You have 7 days to activate the bonus, once activated welcome spins must be used within 24 hours.
- Deposit required to play.
- All winnings from the Welcome Spins are wager free
- There is no maximum cash-out
- You must be 18 or over to play and 21 in countries where that is the minimum age by law.
- Play Responsibly.
100% deposit bonus up to £200
• We will match your deposit up to £200 on your first deposit.
• £10 minimum deposit required.
• You are required to wager the bonus amount 20 times before you can withdraw the bonus funds.
• You can forfeit the bonus and take the winnings and paid out bonus funds. Only the remaining balance of the bonus which has not yet been released will be forfeited
• Bonus will be paid out in 10% increments to your cash account.
• Jackpot games do not contribute to the conversion.
• Maximum bet per spin is either 50% of your deposit up to £20.
• You must be 18 or over to play and 21 in countries where that is the minimum age by law.
• Play Responsibly.
•
£10 extra cash on your first deposit
• You will receive £10 bonus cash from us when you make your first minimum deposit of £10.
• You are required to wager the bonus amount 25 times before you can withdraw the bonus funds.
You must be 18 or over to play and 21 in countries where that is the minimum age by law.
Play Responsibly.
*********************************
To initiate the withdrawal, you can go to the tab “Accountslip” – which can be found on your profile. Look for the button with the text “Withdraw.” Before you can finalize your withdrawal, you need to verify your account by uploading the required documents on a list (Proof of Identity, Proof of Address, etc). These can be uploaded under the “Documents” tab that can also be found on your profile.
All the withdrawals are processed on a daily basis between 7 am – 11 pm CET. It usually takes 5 business days to complete the bank transfer. The default currency is in Euros. But you can specify one in your account profile to receive your withdrawal in that currency.
One of the most important concerns that you should have involves security and VideoSlots made sure that you do not have to worry about a thing. They have taken the steps to ensure that all financial transactions are secure and all your personal details will not be compromised in any way. Any data sent is obscured through a sophisticated SSL encryption program that is integrated into their network. There are independent audits being done by eCogra and a monthly report can be seen to show the results of recent random tests.
Making a deposit at VideoSlots
Like other online casinos, a deposit is not needed if you want to play a demo game. However, in order to win real money at VideoSlots, you need to make an investment first. That means you have to deposit real money.
You have several options to make a deposit. Your options include Ecocard, Instadebit, Neteller, MasterCard, Poli, Skrill, Paysafecard, Siru, Trustly, Ukash, Zimpler, Visa, UsemyFunds, PugglePay, and SMSBill. To view your options, you need to click on the button in the upper right corner of the page that says “Deposit.” You can also go to the tab “Accountslip” to access the same “Deposit” button. You choose among the options you will see. Take note that some of the deposit options will require a fee (e.g. SMSBill charges £2.35).
After making a choice, you need to fill in the required information and then complete the deposit. The currencies that you can deposit includes EUR, USD, GBP, NOK, SEK, AUD, and CAD.
Videoslots Danmark
When making a deposit through your credit card, you need to input certain information like the credit card number, CVC code, expiry date, and the amount that you want to deposit. There is a minimum deposit requirement of £10.00. VideoSlots offers a welcome bonus that can go as high as £200.00 – but that depends on how much you will initially deposit. You can also include a bonus code – if you have one.
Video Slots Tips
Take note that if you used a debit card to make a deposit, you should receive a verification code. If you haven’t received it, you need to check the number you entered in your profile – including the country code. If not, then contact support – which is fairly easy because they have a live chat through the website. They also have representatives who call back or send an email within 12 hours.